Shipping policy

SHIPPING POLICY

Last updated: April 10, 2026

We are committed to delivering your order as quickly and safely as possible.

1. Processing Time

Orders are processed within 1 to 3 business days. Once your order is processed, it will be shipped immediately.

2. Shipping Time

Estimated delivery time is 7 to 15 business days, depending on your location.

Please note that delays may occur due to high demand, holidays, or customs.

3. Shipping Fees

We offer free shipping on all orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order at any time.

5. Incorrect Address

Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Lost or Delayed Orders

If your order is significantly delayed or lost, please contact us at contact@petanaly.com and we will assist you.

7. Customs and Duties

In some cases, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.