Refund policy

Return & Refund Policy

We want you to feel confident when you order from PetAnaly.

30-Day Guarantee
You have 30 days from delivery to request a return or refund.

What qualifies

• Item arrives damaged

• Item is incorrect

• Item does not match description

In these cases, you get a full refund or a free replacement.

Simple returns
If you change your mind, you can return the item within 30 days.
The item must be unused and in original packaging.

Refund process

• Send us photos and your order number

• We review within 24 to 48 hours

• Approved refunds are sent within 5 to 10 business days

No return needed (in many cases)
For damaged or incorrect items, we often issue a refund without requiring a return.

Shipping costs

• We cover shipping if the mistake is ours

• Customer pays return shipping for change of mind

Late refunds
Check your bank or payment provider first. Processing times may vary.

Contact
Email: contact@petanaly.com
We reply within 24 hours.